Return and Refund Policy

Riglow™ currently serves customers in Barbados only, with store collection and local delivery available.

We want you to be satisfied with your purchase. If you change your mind or order an incorrect item, you may request a return within 7 calendar days of collection or delivery, subject to the conditions below.

This voluntary return window does not limit your rights under Barbados consumer-protection laws or any applicable product warranty.

Return eligibility

To qualify for a change-of-mind return, the item must be:

• Unused, uninstalled, and in its original condition.

• Returned with its original packaging, accessories, manuals, and labels.

• Accompanied by your order number, receipt, or other proof of purchase.

Please contact us within the 7-day window to request approval. Once approved, we will confirm where and by when the item must be returned.

Items excluded from change-of-mind returns

The following are not eligible for change-of-mind returns:

• Products that have been installed, wired, cut, modified, used, or damaged.

• Sale, clearance, and final-sale items.

• Specially ordered items.

• Gift cards.

• Items for which a return is requested more than 7 calendar days after collection or delivery.

These exclusions do not remove your statutory rights if goods are faulty, incorrectly supplied, or materially different from their description.

Confirm compatibility before installation

Before ordering or installing automotive lighting, please confirm the correct bulb size, socket type, voltage, dimensions, and vehicle compatibility.

If you are unsure, contact us with your vehicle’s year, make, model, and clear photos of the existing bulb or connector so we can assist.

Damage caused by incorrect installation, incompatible electrical systems, misuse, accidents, unauthorized repairs, or use outside the product’s specifications is not covered by this return policy.

Damaged, defective, or incorrect items

Please inspect your purchase as soon as you collect or receive it. If an item appears damaged, defective, or incorrect, contact us promptly with:

• Your name and order number or proof of purchase.

• A description of the issue.

• Clear photos or video showing the problem, where possible.

Do not install an item that appears damaged or incorrect. Keep the product, packaging, and accessories available while we review your claim.

We may provide troubleshooting assistance or arrange an inspection. Where a fault or supply error is confirmed, we will provide the appropriate remedy, which may include a repair, replacement, or refund, in accordance with applicable Barbados consumer-protection laws. Store credit may be offered if you agree to accept it.

The 7-day change-of-mind return window does not apply to claims involving faulty or incorrectly supplied goods or valid warranty claims.

How to request a return

Contact Riglow™ through the contact details on our online store before bringing or sending an item back.

Please provide your name, order number or proof of purchase, the item you wish to return, and the reason for the return.

Once your return is approved, we will provide instructions for returning it to our collection location or arranging a local courier return. Please wait for these instructions before returning the item.

Returning items in Barbados

Approved returns may be brought to the location we provide during our opening hours or sent by an agreed local courier.

For change-of-mind returns or customer ordering errors:

• The customer is responsible for returning the item and paying any courier charges.

• Original delivery charges are non-refundable.

If Riglow™ confirms a product defect or that we supplied an incorrect item, we will arrange or cover reasonable return or replacement delivery costs where applicable. Please contact us before booking a courier so we can agree on the arrangements.

Package returned items securely and retain proof of courier handover.

Refunds

We will inspect the returned item and notify you of the outcome.

Approved refunds will normally be issued through the original payment method. If this is not possible, we will agree on an alternative refund method with you.

Your bank or payment provider may require additional time to process and display the refund.

Original delivery charges are not refunded for change-of-mind returns. For confirmed defects or errors by Riglow™, applicable delivery charges will be handled as part of the remedy.

Exchanges

Exchanges are subject to return eligibility and stock availability. Any price difference will be payable or refunded as appropriate.

Please contact us before visiting to arrange an exchange and confirm that the replacement item is available.

Product warranties

Any applicable product warranty is separate from the 7-day change-of-mind return policy. Refer to the product listing and your purchase documentation for warranty details.

Where an item is advertised without a commercial warranty, this does not remove your statutory rights under Barbados consumer-protection laws.

Order cancellations and changes

Contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee changes once an order has been processed or dispatched. If your order has already been collected or delivered, the applicable return conditions will apply.

Contact us

For return, refund, exchange, or warranty assistance, contact Riglow Inc., trading as Riglow™ at riglowinc@gmail.com or +1 (246) 539-5349. Please include your order number or proof of purchase so we can assist you promptly.

This policy does not exclude or limit any rights or remedies available under applicable Barbados consumer-protection laws.