Shipping policy

Shipping Policy

Riglow Inc. currently delivers within Barbados only. International shipping is not yet available but is planned for the future.

Order processing and same-day delivery

Orders placed and confirmed before 2:30 p.m., Monday to Friday, are eligible for same-day delivery, subject to product availability, payment confirmation, courier capacity, and the delivery location.

Orders placed after 2:30 p.m., on weekends, or on public holidays will be processed on the next available business day.

During busy periods or circumstances outside our control, delivery may take longer. We will contact you if there is a significant delay affecting your order.

Local delivery fees

Delivery fees are based on the delivery zone:

  • Zone 1: BBD $25.00
  • Zone 2: BBD $40.00

The applicable delivery zone and charge will be confirmed during checkout or when your order is arranged.

Free delivery

Orders with a merchandise value of BBD $500.00 or more qualify for free local delivery within Barbados.

The minimum applies to the order subtotal after discounts and before any delivery charges. If a return reduces the qualifying order below BBD $500.00, the original delivery fee may be deducted from the refund where permitted by law.

Local couriers

Local deliveries may be completed by:

  • Cozy Motors
  • Dacy Imports and Delivery Service
  • Another suitable local delivery provider where necessary

Courier availability may vary. We reserve the right to select the most appropriate delivery provider for each order.

Store pickup

Free pickup is available from:

Riglow Inc.
Bartlett’s Tenantry Road
Sargeant’s Village
Christ Church
Barbados

Please wait until you receive confirmation that your order is ready before travelling to collect it.

Pickup is available during our regular business hours:

Monday to Friday, 9:00 a.m. to 5:00 p.m.

Please bring your order confirmation and valid identification. If another person will collect the order, contact us in advance with their name.

Delivery information

Customers are responsible for providing a complete and accurate delivery address, telephone number, and any directions or access instructions needed to complete delivery.

Please ensure that someone is available to receive the order. Additional delivery charges may apply if a delivery cannot be completed because:

  • The address or contact information was incorrect or incomplete
  • No one was available to receive the order
  • The customer requested delivery to a different location after dispatch
  • The courier was unable to access the delivery location

Delivery inspection

Please inspect your order when it is delivered or collected. If an item is missing, incorrect, or visibly damaged, contact us promptly and provide your order number along with clear photographs or video where relevant.

Do not discard damaged products or packaging until we have reviewed the issue.

Delays

Same-day delivery is a service target and is not an absolute guarantee. Delivery may be affected by traffic, severe weather, courier availability, vehicle issues, public holidays, emergencies, incorrect delivery details, or other circumstances outside our reasonable control.

Riglow Inc. is not responsible for reasonable delays caused by events outside our control, but we will make reasonable efforts to keep you informed.

Contact us

For shipping, delivery, or pickup questions, contact:

Email: riglowinc@gmail.com
Telephone/WhatsApp: +1 (246) 539-5349
Support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., Atlantic Standard Time (UTC−4)

Please include your name and order number so we can assist you quickly.